Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Beddington
As your trusted local florist in Beddington, we are dedicated to delivering the highest quality fresh flowers to households and businesses in the area. Every bouquet and arrangement is created with care and attention, ensuring our customers receive blooms at their very best. Your satisfaction is our priority, which is why our returns and complaints process is designed with your peace of mind in mind.
Fresh Flowers Guarantee
We promise that all flowers delivered by Beddington Florist are fresh and beautifully arranged. Our Fresh Flowers Guarantee means that your flowers will arrive vibrant and in excellent condition, ready to brighten any home or workplace in Beddington. Should you ever receive flowers that do not meet your expectations for freshness or quality, please refer to our easy returns and complaints policy below.
Damaged-on-Arrival & Freshness Window
If your flowers arrive damaged, wilted, or do not look as fresh as they should, please let us know as soon as possible. We request that you contact us regarding damage or freshness concerns within 24 hours of delivery. To help us resolve your issue quickly, we may ask for a photo of the flowers. Prompt notification ensures we have the opportunity to make it right for you immediately.
Our freshness window covers the first 48 hours after delivery. If you notice your flowers are not lasting or appearing fresh during this timeframe, please reach out so we can assist you.
Refund & Replacement Options
Your satisfaction is at the heart of what we do. Should your flowers arrive damaged, wilted, or unsatisfactory within our freshness window, we offer the following options:
- Replacement: We can send a new arrangement to you at the earliest possible time, ensuring you receive the fresh flowers you expected.
- Refund: If a replacement is not suitable, we offer a full or partial refund, depending on the nature of the issue and your preference.
We evaluate each case promptly, so please provide as much detail as possible when contacting us. We do not accept returns or offer refunds for issues reported outside the freshness window unless there are exceptional circumstances.
Complaints Process
If you are unhappy with your experience for any reason, please contact us with your order details and the nature of your complaint. Every concern is taken seriously and handled with care. Upon receiving your complaint, we will:
- Acknowledge your complaint within one working day.
- Investigate and review your feedback thoroughly.
- Contact you with our findings and the proposed solution within three working days.
Our aim is always to resolve matters quickly, fairly, and in a manner that leaves you satisfied with your experience at Beddington Florist.
Trusted Local Florist in Beddington
We are proud to serve households and businesses across Beddington and the surrounding area. Our reputation is built on quality, reliability, and outstanding service. Thank you for choosing Beddington Florist for your fresh flowers—your trust matters to us, and we are here to help if anything isn’t perfect.
