Terms and Conditions for Online Flower Delivery in Beddington

Customer Terms and Conditions: Beddington Florist Online Purchases

Welcome to Beddington Florist. These Terms and Conditions govern your use of our website and set out the agreement between you, the customer, and Beddington Florist for the purchase of flowers and related products through our online shop. Please read these terms carefully before placing your order, as they outline your rights and responsibilities. By proceeding with an order, you acknowledge acceptance of these Terms and Conditions. These terms apply to customers across Beddington and the surrounding areas who place orders for flower delivery online.

1. About Beddington Florist

Beddington Florist offers flower arrangements, bouquets, and gifts available for delivery throughout Beddington and the neighbouring localities. Our online service enables you to browse our product selection, place orders, make payments, and arrange for delivery directly to the chosen recipient.

2. Placing an Order

Orders may be placed online by selecting your preferred flower arrangement or gift item, providing delivery details, and completing the payment process. When you submit an order, you make an offer to purchase the selected item(s) in accordance with these Terms and Conditions.

After placing an order, you will receive an order acknowledgment via the website, detailing your order and confirming receipt. This acknowledgment does not signify acceptance of your order, but merely confirms that we have received it. We reserve the right to reject or cancel an order prior to dispatch for any reason, including but not limited to:

• Incorrect or incomplete address details
• Unavailability of products
• Payment issues
• Orders placed from outside the eligible delivery locations

Order acceptance and a legally binding contract will only occur once we have dispatched the items and sent you a confirmation of dispatch.

3. Product Descriptions and Availability

We aim to ensure that all product descriptions and images displayed on our website are accurate and up to date. Flowers are a natural product, and their size, colour, and variety may sometimes differ from those shown. In the event that a particular flower or item is unavailable, we reserve the right to substitute it with one of equal or higher value, maintaining the style and theme as closely as possible.

All products are subject to availability. If we are unable to fulfil your order, we will contact you promptly to offer a suitable alternative or arrange for a refund.

4. Prices and Payments

All prices for flower delivery in Beddington and surrounding areas are listed in Pounds Sterling (£) and include VAT where applicable. The price displayed at the point of placing your order is the price you will be charged, inclusive of any standard delivery costs, unless otherwise stated.

We accept several secure online payment methods. Full payment must be made at the time of ordering. Orders will not be processed or dispatched until payment is received in full. Beddington Florist uses trusted third-party payment gateways to safeguard your financial information; we do not store full payment details ourselves.

We reserve the right to update prices at any time; such changes will not affect existing confirmed orders.

5. Delivery Terms

Beddington Florist offers flower delivery within Beddington and nearby locations. When placing your order, please ensure accurate recipient and address details to avoid delays or failed delivery attempts. Delivery dates and times are requested during the order process; while we strive to fulfil all requested delivery slots, specific times cannot be guaranteed. Deliveries are made during standard business hours. Orders placed after our daily cut-off time may be delivered the next business day.

If the recipient is unavailable at the delivery address, our driver will attempt to leave the flowers in a safe place or with a neighbour (where possible), and a delivery note will be left. If neither is possible, we may attempt to contact you for further instructions. Failure to deliver due to incorrect or incomplete information provided by you may result in additional re-delivery charges or the order being cancelled without refund.

6. Changes and Cancellations

If you wish to change or cancel an order, please notify us as soon as possible. Orders can generally be amended or cancelled without charge up until the point they have been prepared for dispatch. Once an order has entered the preparation or dispatch stage, changes or cancellations may not be possible, and any refunds are at our discretion.

For cancellations authorised before dispatch, refunds will be processed to your original payment method within a reasonable period. No refunds are available for same-day delivery orders cancelled after the preparation of the flowers has begun.

7. Non-Delivery, Damaged, or Incorrect Items

In the rare event that you are unsatisfied with your delivery due to non-arrival, damage, or incorrect items, please contact us promptly upon receiving (or not receiving) your order. Photographic evidence of the issue may be requested. At our discretion, we will offer to replace the item(s), re-deliver, or provide a refund, provided the issue is reported within 24 hours of the scheduled delivery.

We are not liable for any delays or failure to deliver due to circumstances beyond our control, including but not limited to severe weather, traffic disruptions, or incorrect delivery details provided by the customer.

8. Liability and Disclaimer

Beddington Florist shall not be liable for any indirect or consequential loss, damage, or expense, including but not limited to emotional distress, inconvenience, or loss of enjoyment, arising from your use of the website or from delivery delays or errors. Our aggregate liability for any claim under these terms shall not exceed the value of the product(s) ordered.

Nothing in these Terms and Conditions shall exclude or limit our liability where doing so would be unlawful, including for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

9. Personal Information and Privacy

Your privacy is important to us. We will only use your personal information in accordance with our Privacy Policy and as necessary to process your order, provide customer service, and comply with our legal obligations. By placing an order with us, you consent to such processing of your personal data.

10. General Provisions

These Terms and Conditions are subject to change. Any amendments will be posted on our website and will apply to orders placed after the update date. We recommend reviewing these terms each time you use our service.

If any part of these Terms and Conditions is found to be unenforceable, the remaining sections shall remain valid and enforceable. No waiver of any term shall be deemed a further or continuing waiver of such term or any other condition.

11. Governing Law and Jurisdiction

These Terms and Conditions and any contract formed between you and Beddington Florist are governed by the laws of England and Wales. All disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Applicability

These Terms and Conditions apply to all customers placing flower delivery orders online with Beddington Florist, whether you reside within Beddington or in the neighbouring districts we serve. By making a purchase, you confirm your understanding and acceptance of these terms.

Thank you for choosing Beddington Florist for your flower delivery in Beddington and the surrounding areas. For more information about our services or if you have any questions regarding these Terms and Conditions, please refer to our website’s FAQ section.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Beddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Beddington.

For assistance with orders, returns or account queries, please fill out the Contact Us form.